Accessibility

Accessibility
G Live prides itself on being a welcoming and accessible venue for any and all visitors. We will always endeavour to support all our patrons to access and enjoy our events. Below you can find a variety of information to help you plan your visit.


OUR ACCESS TEAM

ACCESSIBLE TICKETING ENQUIRIES - ticketing@glive.co.uk

Our access team is made up of a core group of staff, who help shape and drive the access offer for the building. At G Live, we understand that access can mean so much more than ramps and lifts (though these of course are important). It is about representation and respect as much as anything else, and recognising that barriers to access can be logistical, physical, cultural, financial and more.

Through ongoing training of staff and partnerships with organisations such as Attitude is Everything, G Live can ensure that they are at the forefront of access in the live entertainment industry. Recent training for staff has included:
  • Dementia Awareness
  • British Sign Language
  • Visual Impairment Training
  • Mental Health Awareness
As part of its ongoing commitment to improving access, G Live has also partnered with national access organisation Ramps On The Moon to review our access offer for 2022, and for all staff to undertake their flagship ‘Theatre For Everyone’ training.

We hope you find this information useful. For accessibility ticketing enquiries, please email ticketing@glive.co.uk


PERSONAL ASSISTANT POLICY

G Live offers a complimentary personal assistant ticket to all shows and workshops for patrons with a variety of access requirements (Subject to availability / verification may be required). These can be booked by phone or in person. 


BUILDING SPECIFICS

All areas of G Live, both backstage and Front of House, are totally wheelchair accessible to both patrons and staff.

More information and visual stories to help you familiarise yourself with the venue before you vist can be found here.

Location
G Live, Guildford is located in the town of Guildford, Surrey and is accessible by train, bus, coach and car. The venue is situated in the town centre at the top of the high street, approximately fifteen minutes walk, predominantly uphill, from Guildford Station and five minutes walk from London Road Station. Wheelchair access to the building is available from both the Main Entrance on London Road and the side entrance from the Car Park.

Parking
There are two pay-and-display car parks immediately behind and adjacent to the venue. There are 5 allocated parking spaces for blue badge holders in the G Live Car Park. There is lowered kerb to allow wheelchair access from the road to the pavement and a marked crossing point from the car park to the stalls entrance.

Main Entrance & Foyer
The Main Entrance is accessed from London Road and leads directly into the Main Foyer, which is all on one level. There are automatic doors. Ticketing is located immediately in front of the main doors. The counter, as with all our service points, has a wheelchair accessible section. To the left is the Café Bar Seating Area, on the same level as Ticketing and Circle Auditorium access. There are 21 steps leading down to the Bellerby Studio and to the main auditorium stalls. Alternatively, there is a customer lift in the foyer. There are also a number of wheelchair accessible lavatories on all levels – please see signage or ask a member of staff for help.

Stalls, Lower Foyer & Bars
There are two bars at Stalls level and both are accessible by wheelchair from the stalls entrance or by lift from the Main Foyer. Both bars have a Wheelchair accessible counter. There are a number of Wheelchair accessible lavatories on this level– please see signage or ask a member of staff for help

Mezzanine Restaurant
Our Mezzanine Restaurant is available for pre-show dining before most performances. The Mezzanine Restaurant is located on the upper level of G Live; there are 23 steps leading up from the Main Foyer, alternatively a customer lift is available.

Wheelchair Seating in the Auditorium
We have twelve wheelchair spaces in the stalls and six in the circle. Essential companions accompanying patrons in wheelchairs will receive a complimentary ticket (verification may be required). These can be booked by phone or in person; please note that wheelchair accessible seating will read as reserved on our website so please always contact us directly. Tickets will be sent directly by post, or can be collected upon request. All our service points have a lowered section for use by our wheelchair using patrons.

We have eighteen Wheelchair spaces available in the auditorium; information is available from the ticket office. If you require a wheelchair space please contact us directly. Personal Assistants receive a complimentary ticket. Wheelchairs can be provided for users to transfer to their auditorium seat; please let us know at the time of booking if you require this service.

Hearing Loops
Both the Main Hall and the Bellerby Studio are equipped with a Sennheiser infra-red system. This technology uses an invisible infra-red light to connect sound source and listener. There are eight headsets available from the cloakroom. Please let us know when booking if you will require one. A counter induction loop is provided at the box office and 4 portable units for use in the private meeting rooms. The headsets are worn like stethoscopes and have an on/off switch and a volume control for the user to adjust to a comfortable volume.

Bellerby Studio
The Bellerby Studio on the lower ground floor. Access to the Studio is via the side Stalls entrance at ground level or via lift from the Main Foyer. The studio is equipped with a Sennheiser infra-red system. There are eight headsets available from the cloakroom. Please let us know when booking if you will require one. There are no fixed amount of wheelchair spaces in the Studio because of the configuration of the space – please enquire when booking your show.


GUIDE / HEARING DOGS

Guide and Hearing Dogs are welcome in all our spaces. If you would like to take your dog into the Main Hall or Bellerby Studio Theatre please let us know when booking and a complimentary adjacent seat will be reserved for your animal.

If you are blind or visually impaired and would like to attend with a personal assistant, please contact the ticket office. If you would like to visit the space when performances are not taking place to look at the wheelchair places available in the auditorium we can make arrangements with the duty manager to allow this. Please contact Ticketing in the first instance.


PHOTOSENSITIVITY AND RESPIRATORY CONDITIONS

For any performance containing strobe lighting, flashing lights, pyrotechnics, Haze/Smoke and/or loud bangs/explosions, a notice will be displayed in all public areas, as well as on the doors of the relevant space. Ushers and House Managers will also be aware of this content. If this is likely to be a concern for you or members of your party, please consult with a duty manager upon arrival.


SEN NEEDS / SENSORY PROCESSING / AUTISM AND ASPERGER’S

G Live understands that coming into a busy live entertainment environment can be overwhelming for patrons who have sensory needs. We have worked with local families to produce a G Live social story, which can be downloaded below before your visit, or collected from our ticketing desk on arrival. This helps explain how G Live operates, and what to expect during a visit to the venue.

We have a number of sets of cans available from our ticketing desk, and G Live will display notices prior to any performances containing strobe lighting, flashing lights, pyrotechnics, Haze/Smoke and/or loud bangs/explosions.


EARLY ENTRY TOURS

If you are a parent and have booked your child onto one of our holiday workshops, it is possible to arrange an early entry tour. Our access lead will show you around the building, explain how the day will work, and introduce you to the lead practitioner for the day. Please contact us if you would like to arrange an Early Entry Tour.


ACCESS SPECIFIC PERFORMANCES

G Live is committed to ensuring its programme remains accessible, diverse and is reflective of the audience that comes to see it. We hold access specific performances, including relaxed performances and BSL interpreted performances, throughout the year. Please check specific show pages or contact our access team for more information.


G LIVE ONLINE

G Live works closely with our website designers to ensure that a clear font is used and that the layout of the text and images is logical. Any comments or queries can be emailed to info@GLive.co.uk


BROCHURES

Brochures are available in Large Print upon request. Please contact marketing@glive.co.uk for details.