Booking Information

GL: Booking Information

How to Book

Online By telephone Accepted payment methods Booking fee Concessions


The best way to book is online at – it’s safe, secure and easy. An interactive seating plan means you can select your favourite seats 24 hours a day.

By Telephone

Phone lines open:

Mon - Sat  10am - 5pm

0343 310 0055

Accepted Payment methods

We accept the following methods of payment:

  • Visa
  • MasterCard
  • Maestro
  • Trafalgar Theatres' Gift Vouchers
  • Theatre Tokens (only over the phone or in person).

G Live does not accept American Express or Virgin Experience Tokens.

Booking fee

  • A £3.65 transaction fee may apply to your order.
  • Some events may carry a different booking fee; charged per ticket. Any advertised prices will include any per-ticket fee that may apply
  • There is no booking fee for members 


For certain performances, concession prices are offered to make enjoying G Live more affordable for:

  • Customers with a disability
  • Carers
  • Over 60s
  • Under 16s
  • Unwaged
  • Student in full-time education

Please note not all rates are available on every performance, see the individual show pages for concessionary rates available. Disabled customers may bring an essential companion to assist them with their visit at no additional cost.

Safety & Security

Your safety is our number one priority and there may be some additional security measures in place when you visit us.  We will aim to keep any inconvenience and disruption to a minimum but would ask for your patience and understanding. Should you notice anything suspicious when visiting, please don’t hesitate to report your concerns to a member of staff, security or the police. Due to the terms of our venue licence, under 16s must be accompanied by an adult, unless attending a workshop or event supervised by our Creative Learning team. 

Babies in arms

For certain shows infants under two years may be accommodated on their parent’s or guardian’s lap and no charge will be made. For children aged two and over usual ticket prices and concessions will apply and a seat will be allocated. G Live retains the right to exclude babes in arms from any performance.

Ticket protection

On selected events we offer ticket protection which allows you to obtain a refund on your tickets should you be unable to attend for a number of reasons  - like illness, travel delay, adverse weather conditions and more.

This is provided by a third-party called Secure My Booking.

More details on what is covered and how to claim a refund

Help with your visit

We want all of our customers to have an enjoyable, stress-free visit to G Live. If you need any help or advice for specific needs, including access requirements or allergen advice please give us a call .

Your data is protected

Your contact details (telephone and email address) will be held so that we may contact you if a performance is cancelled. With your permission, we would also like to be able to contact you about our future programme and special offers. Your contact details will not be passed to anyone else.