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Accessibility

Accessibility
G Live aims to be a welcoming and accessible venue for any and all visitors to our venue. We will always endeavour to support all our patrons to access and enjoy our events.

Location

G Live, Guildford is located in the town of Guildford, Surrey and is accessible by train, bus, coach and car. The venue is situated in the town centre at the top of the high street, approximately fifteen minutes walk, predominantly uphill, from Guildford Station and five minutes walk from London Road Station. Wheelchair access to the building is available from both the Main Entrance on London Road and the side entrance from the Car Park.


Parking

There are two pay-and-display car parks immediately behind and adjacent to the venue. There are 5 allocated parking spaces for blue badge holders in the G Live Car Park. There is lowered kerb to allow wheelchair access from the road to the pavement and a marked crossing point from the car park to the stalls entrance.


Main Entrance & Foyer

The Main Entrance is accessed from London Road and leads directly into the Main Foyer, which is all on one level. There are automatic doors. Ticketing is located immediately in front of the main doors. The counter, as with all our service points, has a wheelchair accessible section. To the left is the Café Bar Seating Area, on the same level as Ticketing and Circle Auditorium access. There are a number of wheelchair accessible lavatories on all levels – please see signage or ask a member of staff for help.


Stalls Foyer & Bars

There are two bars at Stalls level and both are accessible by wheelchair from the stalls entrance or by lift from the Main Foyer. Both bars have a Wheelchair accessible counter. There are a number of Wheelchair accessible lavatories on this level– please see signage or ask a member of staff for help.


Wheelchair Access

We have twelve wheelchair spaces in the stalls and six in the circle. Essential companions accompanying patrons in wheelchairs will receive a complimentary ticket (verification may be required). These can be booked by phone or in person; please note that wheelchair accessible seating will read as reserved on our website so please always contact us directly. Tickets will be sent directly by post, or can be collected upon request. All our service points have a lowered section for use by our wheelchair using patrons.


Main Hall

The Main Hall is equipped with a Sennheiser infra-red system. This technology uses an invisible infra-red light to connect sound source and listener. There are eight headsets available from the cloakroom. Please let us know when booking if you will require one. A counter induction loop is provided at the box office and 4 portable units for use in the private meeting rooms.The headsets are worn like stethoscopes and have an on/off switch and a volume control for the user to adjust to a comfortable volume.

We have eighteen Wheelchair spaces available in the auditorium; information is available from the ticket office. If you require a wheelchair space please contact us directly. Carers or companions receive a complimentary ticket. Wheelchairs can be provided for users to transfer to their auditorium seat; please let us know at the time of booking if you require this service.

If you are blind or partially sighted and would like to attend with a companion or carer, please contact the ticket office.If you would like to visit the space when performances are not taking place to look at the wheelchair places available in the auditorium we can make arrangements with the duty manager to allow this. Please contact Ticketing in the first instance.


Studio

The Studio is equipped with a Sennheiser infra-red system. There are eight headsets available from the cloakroom. Please let us know when booking if you will require one. There are no fixed amount of wheelchair spaces in the Studio because of the configuration of the space – please enquire when booking your show. Wheelchair access to the Studio is via the side Stalls entrance at ground level or via lift from the Main Foyer


Guide/Hearing Dogs

Guide and Hearing Dogs are welcome in all our spaces. If you would like to take your dog into the Main Hall or Studio Theatre please let us know when booking and a complimentary adjacent seat will be reserved for your animal.

Photosensitivity and Respiratory Conditions

For any performance containing strobe lighting, flashing lights, pyrotechnics, Haze/Smoke and/or loud bangs/explosions, a notice will be displayed in all public areas, as well as on the doors of the relevant space. Ushers and House Managers will also be aware of this content. If this is likely to be a concern for you or members of your party please consult with a duty manager upon arrival.

G Live Online

G Live works closely with our website designers to ensure that a clear font is used and that the layout of the text and images is logical. Any comments or queries can be emailed to info@GLive.co.uk


Brochures

Brochures are available in Large Print upon request.

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