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Booking Information

GL: Booking Information

How to Book


The best way to book is online at GLive.co.uk – it’s safe, secure and easy.

An interactive seating plan means you can select your favourite seats 24 hours a day.

In person 

The box office counter is currently closed.

The Ticketing Sales point is open Monday – Saturday10am – 6pm (or until the start of a performance). August hours are 10am  –  5pm. On Sundays and Banks Holidays they will be open from 90 minutes prior to any performance.

By telephone 

The box office phone lines are currently closed. 

Speak to us by calling our telephone booking number: 01483 369 350 (10am – 6pm, Monday – Saturday). 

Accepted Payment methods

We accept the following methods of payment:

  • Visa
  • MasterCard
  • Maestro
  • Cash
  • HQ Theatres’ Gift Vouchers
  • Theatre Tokens (only over the phone or in person).
G Live does not accept American Express or Virgin Experience Tokens. 

Booking fees

Where applicable fees and charges are included in the stated ticket prices. An optional postage fee may apply. Fee-free booking for Friends of G Live; Groups of 8+ please call 01483 369 350 to buy fee-free.


For certain performances, concession prices are offered to make enjoying G Live more affordable for:

  • Customers with a disability
  • Carers
  • Over 60s
  • Under 16s
  • Unwaged
  • Student in full-time education

Please note not all rates are available on every performance, see the individual show pages for concessionary rates available. Disabled customers may bring an essential companion to assist them with their visit at no additional cost.

Safety & Security

Your safety is our number one priority and there may be some additional security measures in place when you visit us.  We will aim to keep any inconvenience and disruption to a minimum but would ask for your patience and understanding. Should you notice anything suspicious when visiting, please don’t hesitate to report your concerns to a member of staff, security or the police. Due to the terms of our lvenue license, under 16s must be accompanied by an adult, unless attending a workshop or event supervised by our Creative Learning team. 

Babies in arms

For certain shows infants under two years may be accommodated on their parent’s or guardian’s lap and no charge will be made. For children aged two and over usual ticket prices and concessions will apply and a seat will be allocated. G Live retains the right to exclude babes in arms from any performance.

Standing gigs

Please be aware that for standing gigs tickets will not be available for postage or email delivery. Tickets will be held at the box office until the performance date, and if collected before then cannot be re-printed if lost or stolen.

Ticket protection

On selected events we offer ticket protection which allows you to obtain a refund on your tickets should you be unable to attend for a number of reasons  - like illness, travel delay, adverse weather conditions and more.

This is provided by a third-party called Secure My Booking.

More details on what is covered and how to claim a refund

Help with your visit

We want all of our customers to have an enjoyable, stress-free visit to G Live. If you need any help or advice for specific needs, including access requirements or allergen advice please give us a call .

Your data is protected

Your contact details (telephone and email address) will be held so that we may contact you if a performance is cancelled. With your permission, we would also like to be able to contact you about our future programme and special offers. Your contact details will not be passed to anyone else.

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